“MiX Go is customisable to customers’ unique operations, and makes use of template-driven e-forms. The application enables business owners to save time, boost operational efficiency and improve service levels,” says Catherine Lewis, Executive Vice President of Technology at MiX Telematics.
The application helps to streamline tasks and processes, empowering businesses to deliver a high level of service to their customers. It includes an easy-to-use Android based mobile app that enables employees to report on and record the status of their tasks. Using MiX Go, managers can assign new jobs remotely, depending on employees’ schedules and their proximity to customers in need of services.
Customers using MiX Go are able to create and assign tasks to their mobile fieldworkers and monitor their progress via the web, while the app guides employees through activities step by step until task completion. Managers can also send messages to employees, who can also use MiX Go to take photos, capture signatures and scan barcodes, among other functionality. MiX Go relieves business owners and employees from tedious paperwork, helping to save time and costs whilst boosting efficiency.
In designing MiX Go, MiX Telematics found a way to build a product that is highly customisable and flexible enough to serve customers across a variety of industries. “The application brings efficiency and transparency to businesses by eradicating unnecessary complexities and promoting effective communication,” concludes Lewis.