According to Skip Kinford, President and CEO at MiX Telematics Americas, MiX’s Service for Life commitment has been a significant factor in customer renewals and new wins. MiX offers a comprehensive range of services, which go beyond the technology, implementation and troubleshooting. It starts when a customer signs the contract and continues, holistically, until the day the contract ends. Service for Life encompasses implementation services, data-capture services, 24/7 support, and success services to ensure clients maximize their return on investment.
“North American fleets seeking a telematics solution are looking to raise the bar when it comes to their customer service and support experience. They want a partner who will help them maximize their results,” said Kinford. “MiX’s Service for Life approach is completely different and a big improvement over the status quo.”
Feedback on Service for Life from MiX’s North American customers has been extremely positive across the board. They appreciate MiX’s proactive approach to committing to measurable goals and working collaboratively with customers to make sure they achieve them.
To learn more about MiX solutions, including Service for Life, visit http://www.mixtelematics.com or visit MiX at Booth #209 during NAFA 2016.